Thursday, May 20, 2010

sophos sometimes fails and has enterprise console problems

if when updating a CID or downloading a new package, the following message appears:
"There is a task currently being executed.  Please, wait until the task is 
finished, before starting a new task."
the culprit is usually that a download or change has stalled and sophos is unable to honor the request. unfortunately, there is not a corresponding error message in the sophos or system event log.

to right sophos, do the following, per sophos technical support:
"Close down the consoles on your server, the open your Task Manager and click on 
Processes.  On that list kill the DLLLOADER.EXE process.  Next go into services and 
restart the 'Sophos Enterprise Manager Scheduler service.'  Now go into EmLibrary 
and change your parent and it should take this time."
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